public:baseline [ICS]

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====== ICS Infrastructure Knowledgebase ======

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__**IT Helpdesk**__

In order to streamline support requests, we utilize a support ticket system.\\
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

**URL: ** [[https://helpdesk.cs.cas.cz|https://helpdesk.cs.cas.cz]]

**General inquiries: ** [[helpdesk@cs.cas.cz|]] /* **Web Apps & Cloud:** webmaster@cs.cas.cz */

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__**IT Contacts**__

**Petr Veselý: ** +420 793 965 740 | office 207\\
**Ladislav Beneš:** +420 793 965 631 | office 207\\
**Jiří Šimek:** +420 793 965 808 | office 207\\
**Petr Maršík:** +420 793 965 630 | office 207\\
**Martina Brezová:** +420 793 965 822 | office 416

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<WRAP centeralign> **Following are the articles with information, answers to potential problems, guidelines and hints** </WRAP>

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  * <faicon fa fa-info-circle> General information
      * <faicon fa fa-lock> [[:public:wiki_access_protected|Access to non-public parts]]
      * <faicon fa fa-question-circle-o> [[:public:helpdesk|Info about Helpdesk and how to report problem]]
      * <faicon fa fa-cloud> [[:internal:remote_access|Access to Internal Network from Outside (VPN)]] <faicon fa fa-key>
      * <faicon fa fa-user-circle-o> [[:public:visitors_access|IT services for visitors]]
      * <faicon fa fa-video-camera> [[:public:videoconferencing|Videoconferencing options]]
      * <faicon fa fa-list-alt> [[:internal:services_settings_overview|Network services settings overview]] <faicon fa fa-key>
      * <faicon fa fa-group> [[:internal:email_mailgroups|Mailgroups addresses]] (distribution lists) <faicon fa fa-key>

  * <faicon fa fa-window-restore> Services & Applications
      * <faicon fa fa-envelope-o> [[:internal:email_overview|Email - Overview]] <faicon fa fa-key>
      * <faicon fa fa-wifi> [[:internal:wifi_overview|Wifi - Overview (EDUROAM, ICS, Guest)]] <faicon fa fa-key>
      * <faicon fa fa-external-link-square> [[:internal:remote_desktop|Remote desktop connection]] <faicon fa fa-key>
      * <faicon fa fa-folder-o> [[:internal:service_filr|Fileshare - OpenText Filr]] <faicon fa fa-key>
      * <faicon fa fa-unlock-alt> [[:internal:services_overview|Applications & services overview]] <faicon fa fa-key>
      * <faicon fa fa-bookmark-o> [[:public:external_ssc|External services by SSČ (Verso)]]
      * <faicon fa fa-bookmark> [[:public:external_services|Third-party services (CESNET)]]

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  * <faicon fa fa-desktop> Software & Hardware
      * <faicon fa fa-television> [[:internal:sw_overview|Software for Computers - Overview (Standard, Special, licences)]] <faicon fa fa-key>
      * <faicon fa fa-server> [[:internal:computing_systems|Computing systems - Overview]] <faicon fa fa-key>
      * <faicon fa fa-print> [[:internal:network_printing|Printing - Overview]] <faicon fa fa-key>
      * <faicon fa fa-bug> [[:internal:network_antivirus|Antivirus - Overview]] <faicon fa fa-key>
      * <faicon fa fa-eye-slash> [[:internal:remote_wakeup|Remote Computer Wake-up]] <faicon fa fa-key>
  * <faicon fa fa-check-square-o> Settings Guidelines
      * <faicon fa fa-share> [[:internal:settings_smb|SMB Setings in Linux]] <faicon fa fa-key>

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  * <faicon fa fa-hdd-o> [[:department:it|IT department internal]] <faicon fa fa-key>

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<WRAP centeralign> <faicon fa fa-comment> You can use Helpdesk email address [[helpdesk@cs.cas.cz|]] for general feedback to this Wiki. </WRAP>