====== ICS Infrastructure Knowledgebase ====== __**Helpdesk**__ In order to streamline support requests, we utilize a support ticket system.\\ Every support request is assigned a unique ticket number which you can use to track the progress and responses online. **URL: ** [[https://helpdesk.cs.cas.cz|https://helpdesk.cs.cas.cz]] **General inquiries: ** [[helpdesk@cs.cas.cz|]] /* **Web Apps & Cloud:** webmaster@cs.cas.cz */ __**Contacts**__ **Petr Veselý: ** +420 793 965 740 | office 207\\ **Ladislav Beneš:** +420 793 965 631 | office 207\\ **Jiří Šimek:** +420 793 965 808 | office 207\\ **Petr Maršík:** +420 793 965 630 | office 207\\ **Martina Brezová:** +420 793 965 822 | office 426 **Following are the articles with information, answers to potential problems, guidelines and hints** * General information * [[:public:wiki_access_protected|Access to non-public parts]] * [[:public:helpdesk|Info about Helpdesk and how to report problem]] * [[:internal:remote_access|Access to Internal Network from Outside]] * [[:public:visitors_access|IT services for visitors]] * [[:public:videoconferencing|Videoconferencing options]] * [[:internal:services_settings_overview|Network services settings overview]] * Services & Applications * [[:internal:email_overview|Email - Overview]] * [[:internal:wifi_overview|Wifi - Overview]] * [[:internal:remote_desktop|Remote desktop connection]] * [[:internal:service_filr|Fileshare - OpenText Filr]] * [[:internal:services_overview|Applications & services overview]] * [[:public:external_ssc|External services by SSČ (Verso)]] * [[:public:external_services|Third-party services (CESNET)]] * Software & Hardware * [[:internal:sw_overview|Software for Computers - Overview (Standard, Special, licences)]] * [[:internal:computing_systems|Computing systems - Overview]] * [[:internal:network_printing|Printing - Overview]] * [[:internal:remote_wakeup|Remote Computer Wake-up]] * Settings Guidelines * [[:internal:settings_smb|SMB Setings in Linux]] ---- //[[:public:wiki_access_protected|Key symbol ( ) means you must log-in first to see the page content (see details]]) // ---- You can use Helpdesk email address [[helpdesk@cs.cas.cz|]] for general feedback to this Wiki.