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Helpdesk at ICT
We use a helpdesk system to simplify the processing of support requests.
Each request is assigned a unique ticket number, which you can use to track the progress of the request.
Requests can be sent to the email address helpdesk (at) cs.cas.cz
Helpdesk system link is https://helpdesk.cs.cas.cz/
How to report problem
It is important that the individual reports the problem or situation in a descriptive way, gives useful details, mentions the observed circumstances and invests at least some effort to the basic troubleshooting.
Well reported and documented issue may greatly shorten the overal time of the processing.