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IT Helpdesk

In order to streamline support requests, we utilize a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

URL:</description>
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Institute is connected to Internet via CESNET. Institute employees may also use other CESNET services. Authentication using eduID identity. To obtain this access identity, the user must have an account in the Verso system.

CESNET offers

&lt;https://www.cesnet.cz/en/services&gt;

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SSČ = Centre of Administration and Operations - Czech Academy of Sciences

&lt;https://www.ssc.cas.cz/en/&gt;

Verso

Verso is an integrated information system in which the employee can find his payslips, information on drawing holidays, requests for purchases over CZK 5,000 incl. VAT, an overview of drawing budgets on tasks managed by him, and more.</description>
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        <description>Helpdesk at ICT

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        <description>Videoconferencing options

Hardware - videoconferencing set

For video conferences where more than one participant is in the computer room, a set can Logitech Group, be borrowed in the Director&#039;s Secretariat, which connects to a computer via a USB connector and which includes a microphone unit with a range of up to 3.5 m, a speaker and a HD camcorder. This kit is suitable for use, for example, in Director&#039;s Meeting Room No. 419. It will be available from the Director&#039;s Secretariat. IT staff (</description>
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        <description>IT services for ICS Visitors

	*  Wifi network ICSG is generally available for visitors of ICS (Captive portal login)
	*  Wifi network EDUROAM is intended for guests from the academic field.</description>
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Access to this wiki from the Internet is via the same link as on the internal network.

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